About the position:

Customer Support/Tech Support executive will work hand in hand with our Customer Support Manager to answer all our incoming customer queries with patience, passion and positivity. You will be an integral part in following up processes to ensure we always meet our customer needs, measure their satisfaction consistently and make them genuinely happy. In the initial phase you'll work on multiple projects simultaneously, experience many parts of the business rapidly and get a chance to showcase your interpersonal skills.

Roles & Responsibilities:

Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.

Answer customer complaints /queries using Zendesk

Perform troubleshooting activities from remote support as per agent help center direction to resolve customer queries.

Keep records of customer interactions and transactions, recording details of inquiries,complaints, and comments, as well as actions taken.

Process orders, customer issue tracking forms and applications for different service level (L2/L3) actions.

Follow up to ensure that appropriate actions were taken on customers' requests.

Report unresolved customer grievances or special requests and assign action owner for further investigation through team lead or manager.

Collect feedback during live user tests and product demos

Requirements:

Have min 2 years customer support experience

Able to work in shift

Believe in doing things quickly while keeping an eye on the details

Are comfortable talking with customers and enjoy new technologies

Are eager to learn in a fast-moving environment

Like to have fun with an international team

Have a passion for helping people eat fresh, healthy, home-made meals

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.