Officer - Customer Relationship - Voice Process - BFS (0-2 yrs)
Job Description :
- Out calling 100% base allocated
- RPC should be 85 and above
- Quality should be 90% and above
- Proficiency in vernacular language
- Ensure 8 hours of productive login hours
- Adhere to the shift timings
- Resolve/Forward the customer's complaints/Concerns
- Assist less experienced CROs wherever necessary
- Capture 100% interaction details in CRM
Roles & Responsibilities :
- Understanding the need of the customer and helping the customer to choose the right financial product as per their eligibility.
- Suggesting the customer alternative products based on need, lifestyle & spending power.
- Explaining the customers about the benefits and offers related to the products.
- Verify customer details and guide them through the application gateway.
- Maintain amicable conversation throughout the call and build customer delight.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
