Officer - Customer Relationship - Pharma (0-1 yrs)
Customer relationship Officer
Key Result Areas (Key Performance Indicators):
- Sales Target Achievement
- Business Development
- Channel and Influencer Engagement
- Customer Service
- Network Management
- Commercial Transactions
About the Role :
- Responsible for achievement of agreed sales target/ objectives for the defined location
- In charge of all local marketing activities for the location
- Responsible for all commercial transactions with the channel partners
- Responsible for achieving all network related targets as assigned for the location (network expansion, product placement etc.)
- Responsible for business development, influencer and channel engagement and professional pricing co ordination
- Ensure that distributors/ contractors provide an appropriate service as per service level agreement
- Network Management (Product Placement, range selling, etc.)
- Provide information on competitors' activities (promotions, price changes, new products, new dealer/ store opening, new initiatives, market issues etc.)
- Ensure contractors/ dealers buy range of products as defined month on month and maintain product range index
- Sales Promotion Activities Execution and Customer Service:
a. Deliver high standards of customer service through regular visits, compliant resolution and commercial reconciliations
b. Customer Relationship Management
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
