Officer - Customer Delight/Support (1-3 yrs)
About this roll- (Responsibilities) :
- Overseeing customer inquiries related to subscriptions, service agreements, and accounts via email and Salesforce tickets
- Carefully investigating inquiries concerning contracts, billing charges, or fees
- Providing clear and courteous information with a helpful and understanding approach to customer requests
- Proactively addressing customer credit requests and making necessary account revisions to enhance satisfaction with Toast POS
- Collaborating closely with various teams and departments to ensure an exceptional customer experience
- Demonstrates an understanding of the characteristics of fraud cases and effectively takes the required measures to resolve them.
- Dedicated to ongoing improvement through active involvement in initiatives to enhance customer programs and experiences
Do you have the right ingredients? (Requirements) :
- 1-3 years of customer service experience, working with customer billing inquiries and account management
- SaaS background preferred
- Experience in using Salesforce
- Strong abilities in teamwork, communication, and collaboration for effective interaction with colleagues and customers
- Easily adapting to a dynamic, fast-paced setting
- Detail obsessed and a willingness to handle various tasks while ensuring efficiency
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
