- Work within a company with a solid track record of success

- Work alongside & learn from best in class talent

- Join a well known brand within IT Services

- Our client is a software development company, we help to shape your IT strategy, automate business processes, optimize system & application performance.

The Job

Your Responsibilities will include :

- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.

- Ensuring all standards and procedures are followed and maintained.

- Answering queries and resolving issue relating to usage of standard applications and IT services.

- Providing monthly help desk reports.

- Understand the clients' requirements to develop proposals and suggest solutions to help them meet their business objectives.

- Determining project requirements and goals, defining the scope of the engagement and planning timelines.

- Working closely with technical teams to ensure towards smooth delivery of solutions.

- Working in a team of consultants and on various consulting engagements.

Ideal Candidate

Skills Required :

- You possess a Degree/Diploma in Computer Science, Engineering or related field.

- You have at least 1 year experience, ideally within a IT Consulting, Helpdesk Technical Support or IT Business Analyst/ Project Manager role.

- You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.

- You have excellent communication and interpersonal skills.

- You have excellent written and verbal communication skills.

- Expertise in IT Risk would be highly valuable.

- You are familiar with Windows operating systems.

- You are highly goal driven and work well in fast paced environments

- You are a strong team player who can manage multiple stakeholders

- You enjoy finding creative solutions to problems

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.