HR Executive at Striker Soft Solutions Pvt Ltd
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Office24by7 - Manager - Customer Support - SaaS Product (4-5 yrs)
Love interacting with customers and solving problems? Come join us.
What you will do:
- Lead a small motivated team of customer support executives/managers by example by delivering top-notch customer service over Chat, Email & Calls.
- Track and improve key customer metrics - activation, conversion & retention on an ongoing basis.
- Empathize with all aspects relating to the customer and putting their needs first
- Collate user feedback, Identify and highlight common customer challenges with the product team and Sr. Management.
- Craft customer assets - onboarding, problem-solving working closely with the product team
- Help drive customer references and case studies
What you have:
- 4+ years of experience in customer success/support or account management in a SaaS or B2C serving global customers.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Strong interpersonal skills and experience building strong internal and external relationships.
- Consistent track record of highly-professional customer service in a fast-paced environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's Degree.
Striker Soft Solutions is a high growth SaaS Product company based in Hyderabad with 4,000+ customers. Our product helps customers automate routine work and day to day operations.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
