ODeX - Executive - Customer Support - International Process (2-3 yrs)
Customer Support Executive - Night Shift
Location: Mumbai -Vikhroli
Experience: 2-3 years in US Support (Voice & Email)
Industry Preferred: Shipping
Education: Graduate
Role Overview:
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Key Responsibilities:
- Attending inbound calls from customers on the support numbers.
- Maintain quality parameters and provide accurate information related to the query asked by customer.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Replying to emails received from the customers
What We're Looking For:
- 1-2 years' experience in US Support
- Any Graduate
- Strong communication & client management skills.
- Ready for Night Shift
Why Join Us?
- Be part of a fast-growing shipping Company
- Opportunities for growth & career advancement.
- Work in a dynamic & collaborative environment.
