Walkin Details :

Date : Saturday,27th July 2019

Time : 12:00 PM to 4:00 PM

Venue: (Ocwen financial Solutions Pvt. Ltd., Level4, Tower6, Cyber City, Magarpatta City, Hadapsar, Pune: 411028)

Contact Person: Aboli Kelkar/Rubina Khan

Title : Specialist, Research

Department : Research

Shift : Night 6:30 PM - 3:30 PM(Transport provided within the grid)

Requirements :

- Experience in handling escalations and grievances form the clients

- Experience in handling international clients

- Good written and verbal communication

- An experience in Mortgage, Insurance or Banking domain preferable

- Good Analytical and Logical thinking ability to resolve complex Research cases

Qualifications:

- Should be a graduate

- Except MBA, other post graduations with relevant experience can be considered

Responsibilities:

- Review customer's correspondence in order to comprehend the nature of inquiry/complaint

- Carry out detailed and accurate analysis of the customer's concern and provide a complete and accurate response

- Coordinate with other Business Units to obtain data/details required to respond effectively and within TAT to customer correspondence

- Support the Research department by performing all processing and administrative duties to support the department

- Coach and support new joiners by providing process support and perform OJT (On-the-Job) training

- Assist writers in analyzing the case and give direction for the expected resolution

- Keep the team updated with all process level changes and updates

- Maintain and track all the process level queries raised by respective team

- Produce Ad-hoc reports and perform duties as assigned by the department manager

- Accurately document case summary, action taken and root cause in Real Servicing and casework application

- Attend minimum 1 process calibration in a month

- Delight our customers through caring service and innovative homeownership solutions

Qualifications :

- Graduate degree from an accredited university

- Excellent English comprehension skills, with exposure to American English usage

- Good written and verbal communication skills - should be able to write up and articulate complex cases concisely

- Logical and Analytical thinking ability to resolve complex Research cases

- Should have 1-3 years experience handling international Clients in a third party setup

- Preferably, should have experience working in a Mortgage, Insurance, Banking or Origination process

Preferably, should have experience working in one of the below job roles for international clients:

- Customer Correspondence

- Grievance redressal

- Ombudsman

- Escalation Desk in Back Office support (L2, L3, Support)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.