About Us:

Nymble is a young gutsy consumer robotics start-up based out of Bangalore solving the problem of eating fresh, good nutritive food every day.

We believe that the future of eating is eating at home. And we are building that future by building Julia - a Kitchen Robot. Julia sits on your kitchen top and cooks fresh food for you, at the tap of a button, tailored to your taste - all without you having to put in time and effort.

The opportunity to build a company that can so vastly impact the everyday lives of millions comes once a lifetime. Supporting and financially backing our ambitions are entrepreneurs who- ve done it themselves: Binny Bansal (Flipkart), Samay Kohli, and Akash Gupta (Grey Orange Robotics).

We are headquartered in India, with teams in Bengaluru (India), San Francisco (US), and Shenzhen (China). Having run preliminary trials in San Francisco and in India, we are now expanding our team and looking for passionate and motivated individuals to join us as we near the market launch of Julia.

Responsibilities:

1. Monitor and guide a team of off-role CS agents to deliver day-to-day customer support of customers - both voice and non-voice processes.

2. Track and study each stage of issue resolution by agents for different customers and trackback if needed to maintain a high standard of delivery.

3. Roster management and delivery enablement.

4. Decision tree development based on issues coming into the CS desk.

5. Effectively manage the customer lifecycle pipeline through CRMs

6. Contact vendors and arrange for all material requirements and enablement of CS agents

7. Ensure all processes are streamlined, identify any roadblocks, and communicate to management.

Position Requirements:

1. >18 months experience in Sales/Customer Success is mandatory

2. Intermediate to High proficiency in Excel & PowerPoint

3. Exceptional communication and presentation skills, coupled with excellent listening skills

4. Analytical and data-driven with the ability to work with multiple stakeholders

5. Demonstration of good product and consumer thinking during his/her career

6. Hands-on and a quick learner. Comfortable with learning new technology

7. Should have proper email/phone/text etiquette

8. Willingness to work on US timings (10 PM to 7 AM IST)

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