We are looking for a Customer Support Executive(Chat) to join our team and take on the responsibility of providing seamless support to students at NxtWave.

The specific duties of the Customer Support Executive(Chat) include resolving support tickets over Chat, Email, adhering to SLAs and follow all the necessary guidelines.

ROLES & RESPONSIBILITIES :

- Ensure service level adherence to provide seamless learning experience to the Students, so as to enhance their experience with NxtWave.

- Handle escalations and complex queries.

- Manage large amounts of emails/chats.

- Provide support in resolving learners' issues via Chat / Email.

- Identify and assess customers' needs to achieve satisfaction.

- Build sustainable relationships and trust with learners through open and interactive communication.

- Identify customer needs and help customers use specific features.

- Update our internal databases with information about technical issues and useful discussions with customers

- Gather customer feedback and share with our Product, Sales and Marketing teams

REQUIREMENT :

- A minimum of 1 year experience in Customer Support role.

- Should have worked on Chat / Email

- Excellent written and oral communication skills

- Very good Excel skills.

- Preferably from Ed-Tech Startup organizations

WHY NxtWave ?

- Get a front-row seat to a high-growth, fast-paced startup.

- Impact millions of lives and develop role models in every nook and corner of the country.

- Work with super motivated individuals and become part of a dedicated team that is on a mission to transform India.

- High transparency in decision-making.

- Market Competitive salary

Salary: Up to - 25,000.00 per month

Benefits :

- Paid sick time

- Paid time off

- Provident Fund

Schedule: Day shift

Education :

Bachelor's (Preferred)

Experience :

Customer support (Chat/Email): 1 year (Required)

Language :

Telugu (Required)

English (Required)

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