Talent Acquisition at NxtWave
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NxtWave - Executive - Customer Support (0-1 yrs)
JOB OVERVIEW:
We are looking for a Customer Support Executive(Ticket) to join our team and take on the responsibility of providing seamless support to students at Nxtwave.
The specific duties of the Customer Support Executive(Ticket) include resolving support tickets over Call, Email, adhering to SLAs and follow all the necessary guidelines.
ROLES & RESPONSIBILITIES :
- Ensure service level adherence to provide a seamless learning experience to the Students, so as to enhance their experience with NxtWave.
- Handle escalations and complex queries.
- Manage large amounts of Emails/Voice calls.
- Provide support in resolving learners' issues via Voice Call / Email.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with learners through open and interactive communication.
- Identify customer needs and help customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers
- Gather customer feedback and share it with our Product, Sales and Marketing teams
REQUIREMENT:
- Should be fluent in English
- Excellent oral communication skills
- Having a prior experience in Customer Support is an added advantage
WHY NxtWave?
- Get a front-row seat to a high-growth, fast-paced startup.
- Impact millions of lives and develop role models in every nook and corner of the country.
- Work with super motivated individuals and become part of a dedicated team that is on a mission to transform India.
- High transparency in decision-making.
- Market Competitive salary
Work Location:
Work from Home currently and should be flexible to come to the office whenever required
CTC: 3 LPA
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