Nurture.Farm - Customer Service Specialist (3-6 yrs)
- Responsible for QRC Management and resolving all complaints as a single touchpoint.
- Marker Research, Creating business opportunities and revenue generation
- Look for market best practices of CS to drive CRM Operations in the organization
- To standardize responses to ensure accurate information is passed on to the customer
- Handle Level 2 requests and complaints to develop playbooks and systems to ensure FCR
- Monitor the Accuracy of reports and ensure all the required reports are sent as per timelines
- Analyze relevant data to determine customer service outputs
- Identify and address training needs for front-line executives
- Co-ordinate and partner with different departments and business teams wherever required
- Ensure all the processes are followed as laid down to deliver a world-class experience
- Improve customer service processes on an ongoing basis
- Work with technology and product teams to create a robust system to handle complaints
- Build SOPs and Processes for the future to support ease of business
- Fluency in Hindi is Mandatory.
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