Associate Talent Acquisition at NoPaperForms Solution Pvt Ltd
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NoPaperForms Solutions - Customer Support Role (1-4 yrs)
- Manage inbound/outbound calls/emails/chats in a timely and efficient manner
- Resolve Customers queries or complaints by providing clear information and provide solutions and/or alternatives on calls/emails/chats
- Keep records of all conversations in our contact centre database in a comprehensible manner
- Consistently meet and exceed quantitative and qualitative targets
- Identify bottleneck, call out issues, own up customer issue/track & provide resolution
- Work within the team and with other functions to resolve Customers issues effectively
- Share process improvement ideas and suggestions with the teams leadership to improve the customer experience
- Fair knowledge of MS Excel and Word
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
