Non Resident Relationship Manager

JOB ROLES AND RESPONSIBILITIES : 

- This position is primarily responsible for developing and maintaining banking relationships with a select group of high net worth customers by providing them exceptional individualized customer service; thereby achieving targeted growth and service norms.

- Develops new and expands existing NRI customer relationship for liabilities specifically and across the range of Kotak product offering.

- Develops databases for lead generation, identifies market segments.

- Reviews and monitors effort of assigned Relationship & Sales team

- Plans and conducts special sales initiative and events for prospective and existing clients.

- Co-ordinates with other businesses to provide NRI customers with seamless access to other bank products

- Tracks customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide information for product and service enhancements.

- In depth product knowledge of all branch product selling skills, customer service skills, MIS familiarity, strong interpersonal skills, some public relations/event management experience, knowledge of regulatory/compliance issues, knowledge of financial market place: e.g. competitive offerings, changes in market place, etc., knowledge of investment products, services and options.

- In-depth understanding of financial instruments, markets and macro micro economic processes

- Ability to carry along all the units involved in the customer service cycle to ensure customer

- Delight

- Numerical and analytical skills to calculate returns / Yields / EMI / Etc. on products for customers.

- Adherence to all regulatory, statutory & corporate compliance standards and audit requirements in full.

- Liaising with product management team, marketing and other centers for new product development, service enhancements and sales initiatives.

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