Nodel officer (Customer support)

- The candidate for this position must have had 6 to 8 years of working experience in customer support, preferably with the cable TV industry ( TATA Sky, Airtel DTH, Dish TV or any other cable TV service provider) The candidate will also have vast experience in customer service research and analytical techniques.

- This candidate will also have had a proven and successful experience mapping consumer journeys and creating customer support strategies.

- Communication Skills : The Candidate will need exceptional communication skills in order to effectively communicate with consumers and convey accurate and high-quality feedback to the business that will facilitate the formulation of effective approaches and strategies. He must also be capable of tailoring messages for different audiences, bringing out complex concepts in a simple, unambiguous, understandable, and convincing manner.

- MS Office/Platforms: The Candidate must demonstrate proficiency in MS Word and PowerPoint, which will be useful in the creation of visually and verbally engaging reports and presentations and conveyance of detailed customer support information to team and relevant stake holders .

- Interpersonal Skills: The Candidate must have an ability to think creatively and strategically, have the ability to multi-task and work comfortably under pressure, to identify issues and work to resolve them in partnership with business leaders and have an ability to operate effectively under pressure and deliver results.

- This candidate will have an ability to prioritize, manage multiple projects and meet deadlines, possess strong problem-solving and decision-making skills, be self-motivated working under minimal supervision, and demonstrate calmness and composure under stress and uncertainty inspire the same in junior customer support personnel.

- Leadership/People Skills: The suitable candidate will possess outstanding leadership skills. He will portray an ability to inspire and motivate others, guiding them in a unified direction and taking accountability for the group's actions. He will also be an approachable and relatable individual, making it easy for junior personnel to follow in his direction and for senior customer support management to earn his trust and give credit to his insights and judgements .

- Location Preference: The suitable candidate should be primarily from Karnataka . The candidate should be completely proficient in Kannada along with English . Candidates not based out of Bangalore may be considered provided they have strong communication skills in Kannada.

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