Role and Responsibility - Customer Service Executive

- Inbound calling for customer service.

- Identify and assess customers- needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Provide accurate, valid and complete information by using the right methods/tools.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Keep records of customer interactions, process customer accounts.

- Follow communication procedures, guidelines and policies.

- Take the extra mile to engage customers.

Employee Value Proposition:

- Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

- Employees get free lunch and snacks.

- Employees are promoted every 6 months. Outstanding performers get promoted every quarter.

- Monthly reward and recognition to outstanding performers.

- Accelerated growth of employees and can become Assistant Manager in as early as 2 years.

- Regular team parties and Annual Day outing for all employees.

Qualification and Education Requirements:

- Education- Graduation/HSC qualified.

- Excellent verbal and written communication skills.

- Good Interpersonal skills, numerical and analytical ability.

- Decision making skills.

- Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.

- Proficient in MS-Office (Excel, Word).

- Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

- Comfortable with working 6 days a week and the week off will be on weekday.

About the company :

NoBroker.com is a Bangalore based real estate search portal that connects flat owners and tenants directly with each other. The company does not charge any brokerage from either parties. NoBroker is operational in 5 cities namely, Mumbai, Bangalore, Pune, Chennai and Gurugram.

With cumulative 45 lakh customers, it has grown 10X in last one year. With three rounds of funding of $20 mn, it is well funded by key Indian, Japanese & Korean investors like SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 700+ people.

Interested can Whatsapp me Laxmi Thapa @8003661317

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