HR Executive at No Broker.com
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NoBroker.com - Customer Service Role - Voice Process (1-6 yrs)
Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it's important that chat agents be comfortable communicating directly with customers. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience.
Chat Agent Job Description:
To keep customers happy and successfully solve any problems that may arise, chat agents perform a range of tasks. Based on the job listings we analyzed, chat agents are expected to take on these duties and responsibilities :
Receive and Promptly Respond to Customer Queries
- Whether chat agents are contacted by email or live chat, they must make a continual effort to respond to customers as quickly as possible. Once they receive a message from a customer, they must listen carefully to the customer's question or complaint before following protocol in order to resolve the issue or answer the question.
Document Issues and Resolutions :
1.In addition to providing real-time support, chat agents thoroughly document each customer's question or problem as well as the resulting answer or solution. This way, chat agents can help improve their organization's overall functionality and efficiency.
2. In order to help customers as effectively as possible, chat agents must make an effort to remain up to date on all the products and services that their organization offers.
3. It's especially important for chat agents to learn about new products and services, which customers may be more likely to ask questions about.
4. Since they serve as their organization's first point of contact with its customers, chat agents may be asked to make suggestions about how their organization can improve its customer service. Thus, chat agents should keep track of general patterns when communicating with customers.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
