Executive - Human Resources at Nobroker
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NoBroker - Customer Support Role (1-6 yrs)
About The company :
NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people.
Role and Responsibility - Customer Relationship Manager :
- Act as relationship manager for the Paid customers of NoBroker
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Identify and assess customers needs
- Service customer in finding the right tenant / house as per the requirement of customer
- Dial outbound and attend inbound calls of customer and leads
- Use internal tools and methods to provide best possible service to the customer
- Negotiate with leads on behalf of customer
- Keep customer up-to date on the progress of his account
- Follow communication procedures, guidelines and policies.
- Go extra mile to provide excellent customer service.
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