Purpose:

- An Associate - Student Connect coordinates the administration of academic programs offered at education center in a manner that serves the best interest of students, maintains the highest standards of academic integrity in accordance with the mission, core values, and purposes of the university.

Duties & Responsibilities :

- Counselling prospective candidates via walk-ins, telephone and email. Maintaining the database of the same in excel.

- Tele-calling during admissions. Post admission calling up students to provide any information.

- Assisting candidates to fill up the online admission form at center(Mumbai)

- Addressing the interested candidates during pre-admission seminars held in seminar hall and following up with them.

- Support via mailers and telephone.

- Contact person for students for all queries

- Receiving student queries and routing of queries to the specific process group and replying the update to the student.

- Identifying, interacting and managing good visiting faculty

- Co-ordination for Personal Contact Programs

- Scheduling PCP's and other lectures at the center

- Co-ordinating exams at the centers, both online and offline

- Interfacing with HQ to co-ordinate for all academic matters

- One point of contact to all walk-ins

- Providing mark sheets/study materials to the students

- Accepting the PCP form/exam form

- Accepting applications of study center change/extension of validity/duplicate Id card/duplicate marksheet etc.

- LMS support to students :

- Informing students about the steps to join live session

- Informing students about the steps to view recording

- Taking the queries with regards to assignment submissions

- Maintaining MIS of all student queries and status update of action taken thereon.

Qualification :

- Graduate

Skills & Abilities :

- Management skills

- Ability to handle multiple projects and processes simultaneously

- Strong attention to detail

- Excellent verbal, written and interpersonal communication

- Student-oriented attitude

- Integrity, professionalism, strong work ethic and organizational skills

- Ability to work at a fast pace with minimal supervision

- Adaptability and willingness to learn and improve in all aspects

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