Executive - HR at Nisiki India Pvt. Ltd.
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Nisiki - Manager - Customer Success (3-5 yrs)
Job Title: Customer Success Manager (CSM)
Nisiki is a manufacturer of high precision electro-mechanical components and a Total Solution Provider for the success of more than 600+ OEM customers. As a CSM, you will be part of a sales team handling domestic and global OEM customers. Nisiki components are highly critical and essential for the customer's finished product. A CSM must propose Nisiki components as a techno-commercial solution for the success of our customer and as a result contribute to the growth of Nisiki.
Basic Requirements:
Bachelor's degree in Mechanical or Electrical Engineering.
Professional Experience: Min 3-5 years.
Base Location: Mumbai.
Willingness to travel and work with customer.
Excellent communication and interpersonal skills.
Soft Skills: MS Office - Word/Excel.
Responsibilities :
- A CSM should have frequent interactions with Key Decision Makers (KDM) across all departments in the customer's organisation.
- A CSM should understand the customer's product and manufacturing process in depth.
- A CSM needs to identify the customer's various obstacles or pain points and provide a logical techno-commercial solution.
- A CSM must ensure that they are working towards the success of our OEM customers.
Required capabilities :
- Constant differentiation of Nisiki from competition.
- Educate the KDMs on PROP.
- Speedy extraction of truthful information (data) from KDMs.
- Permanent rule of OEM procurement, (PROP):
- For their own business survival and growth, an OEM must necessarily buy their components from the best available global vendor and allocate major SOB to that vendor.
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