L - Migrated From iimjobs: Customer Service Executive

We at Nirogam, a group of aspiring individuals, have a vision that authentic Ayurveda should reach every home in India and beyond. The Ayurveda industry has seen multifold customer acceptance in the past decade and continues to grow at an unprecedented pace globally. As a person who bags this opportunity, get ready to create an impactful change on all platforms of business growth within the purview of this role.

We are looking for a Customer Service Executive for Nirogam, you will be responsible for customer's satisfaction by facilitating them pre and post-sale services and suggestions about Nirogam's products.

What you will do :

- Customer Service

- Work as a first layer of representation for Nirogam's customers via all channels of communication, that is, website, social media, email, chat and telephone.

- Communicate Nirogam's purpose, core values and vision to customers.

- Courteously welcome customers, understand their requirements, ask for a prescription from a physician, and take necessary customer details.

- Take bookings for medical consultations.

- Educate customers about products and services in a clear manner. Help customers understand Nirogam's products and answer questions.

- Follow up periodically for repeat orders, or as prescribed.

- Complaint Resolution

- Help and assist customers with their complaints, questions and their reservations, try to convince customers and qualify queries into leads

- Manage issues and escalate complaints to the right desk for fast complaint resolution.

- Respond promptly to customer inquiries. Improve response time to ensure exceptional customer experiences.

- Take or Initiate corrective actions as and when necessary. Think and adopt new ideas into operations.

- Remain calm if and when the customer is irate. As necessary, escalate and/ or take help.

- Be a problem solver and work on customer retention. Ensure customer satisfaction.

- Maintain a positive, empathetic and professional attitude towards every customer at all times.

- Billing and invoicing

- Provide invoice to customers for their purchase orders

- Handle queries around the exchange of goods, sort out payment and billing related queries.

- Take orders, process orders, forms, applications, and requests and process returns

- Work Management

- Know Nirogam's products inside and out.

- Keep records of customer interactions, transactions, comments and complaints.

- Manage and balance workloads, set priorities and ensure that all benchmarks are met

- Work cross-functionally with internal departments.

- Adopt a systematic and automated way of working.

- Collect and compile recurring issues, document cases for management to prioritize as needed.

- Strive to increase opportunities for sales/growth through effective customer service.

- Provide feedback on the improvements that can be made to the customer service process.

- Relationships

- Build highly efficient and effective working relationships with team members

- Make work engagement a priority

- Quality

- Make sure all open communications are answered and closed in real-time.

- Eliminate the re-incidence of operational issues by creating, documenting, and communicating resolutions

- Provide feedback on the improvements that can be made to the customer service process.

- Never give incorrect information and or make false recommendations.

Required Skills and Qualification :

- Technical Competencies

- Graduate degree or diplomat.

- 2-3 years of customer service experience.

- Proficient with internet applications and Microsoft Office (Word, Excel, PowerPoint etc.).

- Behavioural Competencies

- Excellent written and verbal communication skill.

- Good interpersonal and presentation skills.

- Customer orientation and ability to adapt/respond to different types of customers.

- Ability to multitask, prioritize and manage time effectively.

- Good listening and problem-solving skills.

- Ability to take and handle stress and pressure.

- Willingness to learn and grow in this industry.

We encourage interested aspirants to refer to our :

Website: - https://nirogam.com/pages/career

Facebook: https://www.facebook.com/Nirogam

Instagram: https://www.instagram.com/nirogamayurveda/?hl=en

Blog: https://nirogam.com/blogs/news

Quora: https://www.quora.com/profile/Puneet-Aggarwal-1

Amazon: https://www.amazon.in/s?k=nirogam&ref=nb_sb_noss

Youtube: https://www.youtube.com/channel/UCECKzzJGM2UWqYj46BzTbMw

PodCast: https://www.listennotes.com/podcasts/that-ayurveda-guy-demystifying-ayurveda-T3yfo_blwct/

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