HR at Nirmalaya Wellness Pvt. Ltd.
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Nirmalaya - Executive - Customer Care (2-5 yrs)
1. Candidate will be aiding entire Customer experience for the digital business unit at Enphase.
2. Will obsess about customer experience across the customer lifecycle
3. Manage internal & external customers
4. Responsible for driving client results and retention, identifying client needs, establishing trust, developing solutions, and maintaining regular, effective communication across teams
5. Cross-functional coordination to keep customer above all
6. Responsible for gathering customer insights and testimonials
7. Fully accountability for Online reputation manager for India business
8. Will support colleagues in optimizing lead closure across the funnel with an eye on experience throughout.
9. Liaison with customers to timely payment
10. Coordination with staff and Customers
11. The ideal candidate should have a desire to work in a fast-paced environment, learn quickly, thrive in high-pressure situations.
Qualification and Skill :
- At least Graduate or Higher Secondary passed
- 2-3 years of relevant experience.
- Good communications skills with ability to Customer delight
- Experience in planning and managing at both the strategic and operational level.
- Experience with or at large enterprise organizations, managing internal stakeholders, and presenting to executives
- Self-motivated, entrepreneurial mindset, comfort in dealing with a dynamic business environment
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