NIIT - Customer Service Role (0-1 yrs)
- Receive inbound calls and ensure that cases and interactions are logged correctly in CRM
- Ensure security verifications are carried out per company policies and procedures
- Resolve customer queries, ensuring that a high standard of customer service is maintained
- Place outbound calls to customers when required in line with Client / Company guidelines
- Utilise up-sell opportunities under Prefer-to-Refer and / or other Client driven sales programs.
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep process, technical, operational and sales knowledge (of self) maintained / updated
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimise customer complaints and escalations by providing exceptional service and call control
- Report all technical equipment (computer, phone, network) issues to team leader
- Perform other duties commensurate with the post as per Client and Management guidelines
- Excellent written and verbal communication skills and thought process.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
