NIIT - Customer Care Specialist - US Process (0-5 yrs)
Organization Name- Leading Global MNC (Cab will be provided)
Job Description:
Title: Customer Care Specialist (US process)
Location: Gurugram (Work from office only) (Cab provided)
Shift-Night Shift
Roles and Responsibilities of a Customer Care Specialist
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal Service Attendance & Accountability policies
- Execute issue /query & Client level delivery quality on calls
- Adhere to Customer resolution and ensure proper documentation &follow-up
- Identify, share and support operational improvements
Please share cv
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
