NIIT - Centre Head (8-10 yrs)
Job Title -Centre Head
Experience - 8-10 years
Location - Delhi, Gurgaon, Mumbai and Chennai
Recruiter id -
Purpose: To drive Centre Profitability & Growth by providing direction & leadership to the Centre while being responsible for customer satisfaction and market share within the defined Geography.
Areas of responsibility -
P&L responsibility : (1) formulate the business plan in line with the overall organizational strategy and ensure continuous growth in both revenue and profitability of the center (2) optimize resource capacity utilization at the center and continuously improve productivity
1. Student Experience : achieve the highest levels of student satisfaction through quality of teaching, on time services and batch schedule adherence.
2. Business Planning & Strategy : Formulate & execute the business plan and strategy effectively to be able to meet the Centre Revenue Growth and Profitability targets. Ensure alignment of the business plan with the overall organizational strategy.
3. Process & System Compliance at Centre ; Ensuring compliance to the defined processes as laid down centrally.
4. Operational Excellence - Optimum utilization of resources and drive profitability and customer satisfaction.
5. Building and creating a synergy within the team. Provide timely feedback, impart the 1. vision and motivate the team. To continuously increase the performance of the team by setting stretch goals and by facilitating the team to achieve the same. Identify the successors for key positions and provide opportunity for growth.
6. Networking - Create, maintain and build relationship with key stakeholders (within and outside the organization) and leverage them for the success of business.
Functional Skills:
- Customer Need Identification
- Business - Plan, Strategy & Execution
- Financial Management - Budget, Cost, Profit
- Management Information Systems
- Resource Management - Team, Infrastructure
Behavioural Skills :
1) Communication & Influencing skills
2) Goal Orientation
3) Customer Focus
4) Team Management
5) Coaching and Mentoring skills
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