HR at Nicobar Design Pvt. Ltd
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Nicobar - Executive - Customer Care (1-4 yrs)
Customer Care Executive
Increasing the customer delight factor at Nicobar by engaging during pre-purchase experience, including :
- Become the brand ambassador for online retail: Interact with customers for size and style recommendations or any product related inbound concerns/enquiries
- Managing social media DM, comments, google and FB reviews within a TAT of 2 days.
- Reach out to loyal/repeat customers on exclusive promotions, exclusive collection drops, discounts (gamification) etc.
- POC who is known by our loyals/repeats with a different number so they have first hand access and can skip the queue.
Post purchase experience :
- Work on feedback mechanism and play a key role in having it implemented (can be NPS)
- Share quick insights on a weekly basis and on a monthly basis, learnings for a month with both actions already taken and suggested actions
Other :
- Point person for any new product features launched by the Digital team (e.g. size guide)
- Payment reconciliation
- Organize and take part in collection training sessions +design walkthroughs + store training for the Care team (link between Garima and Care)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
