Store Operations :

- Completes all store operational requirements.

- Protects employees and customers by providing a safe and clean store environment.

- Maintains the stability and reputation of the store by complying with legal requirements.

- Ensure interior and exterior of store is maintained as per company standards.

- Management of all store operational issues, to include store housekeeping, store

administrative duties, physical inventories, price changes, etc.

- Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory. Expectations are that 90% of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most- close to the customer

- Responsible for preparation of work schedules.

- Have the ability to perform all duties of a store cashier.

- Ensures availability of merchandise and services by approving contracts; maintaining inventories.

- Maintain and utilize surveillance equipment.

- Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank

- Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.

- Maintain quality brand image standards

- Complete daily paperwork and computer entry in a timely manner as established by management

- Understand all information in the daily reporting of store operations.

- Follow and enforce all Company Policies and Established Procedures in the store Operations

- Report and process all employee and/ or customer incidents or accidents following company procedure.

- Any other task assigned by management as per business requirement.

Sales :

- Achieves financial and sale objectives. Analyzing variances; initiating corrective actions.

- Sales and - bottom-line- profits of the store.

- Understand and take responsibility for store profitability.

- Maintain and study statistics pertaining to store and teams sales performance.

- Communicate, execute, and manage marketing and merchandising programs.

- Maintain funnel sheets and keep track of each sale.

Towards Staff :

- Maintains store staff by orienting and training employees.

- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

- Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.

- Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis

- Conduct regular store meetings.

- Ensure employee awareness of safety and emergency procedures.

- Create a positive work environment, which is as important as creating a positive customer experience. Motivate, lead and train a winning sales team. Get to know team members - their strengths and weaknesses, aspirations and goals, background and experience - and uses that knowledge to help them succeed.

- Role-play with team to help them sharpen their skills or learn to deal with challenging situations. Provide informal coaching and support during the course of any given day.

- Supervise, and discipline all store employees (and assistant manager) according to company policy.

- Ensure required number of staff is qualified as per various Apple norms as communicated from time to time.

- Ensure stability in his team.

- Participate in goal setting with team members and drive them to achieve their targets.

- Maintain and discuss sales statistics with the team

- Guide team members in the sales process.

Towards Customers : 

- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

- Resolve customer problems or complaints by determining optimal solutions.

- Provide exceptional customer service and ensure the employees also provide the same level of service.

- Provide answers to customer inquiries concerning billing processes, roaming, phone repairs service upgrades and other general service related issues.

- Be abreast with all affordability programs and other sales promotion schemes, which are run at the store and communicate the same to the customers in an effective manner.

Personal traits :

- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

- Maintain, encourage and possess - ownership mentality .

- Establish and exceed organizational performance and individual performance goals.

- Complete duties and provide leadership designed to deliver high levels of service to

customers within the framework of established company policies.

- Attend all required training programs.

- Assist in other tasks, duties, or projects as assigned by management.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.