Senior Manager HR at Netway India Pvt. Ltd (Astroyogi)
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Netway India - Executive - Customer Care (2-3 yrs)
Customer Care Executive - Astroyogi.com
Looking for Customer Care Executives for In house Inbound Domestic Call Centre. Candidate should have good communication skills & flair towards customer service.
Roles and Responsibilities -
- Answer inbound calls as well as assist customers who have queries.
- Resolving problems by clarifying issues and by escalating unsolved problems.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Customer orientation and ability to adapt/respond to different types of characters
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Flexible to work on rotational shifts
Desired Abilities and Aptitude
- A problem-solver who accepts every challenge as an opportunity to learn more and a window of improvement.
- Excellent problem-solving, organizational and analytical skills.
- Thrives in a cross-functional and fast paced environment.
- Strong communication skills.
What we assure you other than your CTC
- A super healthy learning environment where you would have the liberty of putting up your ideas and experiment around them.
- A classic niche business segment where you would be having the opportunity of playing around the most trendy ideas, a product can have.
- Working with an advanced technology product that would never restrict you as a product manager in terms of introducing a functionality.
- A super active, energetic and super friendly tech team that not only develop awesome products but also helps you with deep technical architecture as and when needed.
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