Recruitment Specialist at Netradyne Technology Pvt. Ltd
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Netradyne - Junior Role - Customer Support (3-4 yrs)
Roles & Responsibility :
- Responding to customer queries via phone, email, or chat in a timely and professional manner.
- Resolving customer reported issues and requests by probing, analysing, and working with multiple technical teams internally.
- Providing excellent customer service and building strong customer relationships.
- Logging customer requests in the ticketing tool and keeping accurate records of customer interactions.
- Following with customers to ensure their issues and requests have been addressed to their satisfaction and keeping them updated status of open cases.
- Escalating complex customer issues to next level and ensure theres a proper hand off on escalated issues.
- Staying current with Product knowledge and improve technical skills to be able to resolve most of the customer issues on first contact.
- Continuously seeking ways to improve customer experience and assisting with implementation of new customer service processes and procedures.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
