Customer Analyst - Hindi & English

Description :

The Candidate Should :

- Have Ability and willingness to speak to customers and stakeholders to deliver results

- Excellent customer service, exemplary attitude

- Computer skills including Excel, Word and ability to learn internal systems

- Ability to work effectively with others

- Self-motivation and drive

- Ability to work at a fast-pace and learn products, systems, and processes

- Passion for a startup environment

- Good communication skills

- Customer Relationship Management

- Identifying and assessing customers needs to achieve satisfaction

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions,

- Manage key operational metrics on Service delivery, TAT management.

- In case of a complaint, communicate the end resolution to the customer via Email and carry out other necessary activities in coordination with other departments

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

- Appropriate and timely follow-ups wherever required

- Managing Emails and resolving customer's inquiries

- Identifying and assessing customers needs to achieve satisfaction

- Escalate unresolved queries to respective departments for accurate redressal

Minimum Qualification -

- Excellent verbal and written English & Hindi communications skills

- Experience in similar profile is a must

- Bachelor's degree is a must

- Willing to learn new things and pro-activeness

- Immediate joiners are preferred

- Strong willingness to learn and adapt

- Strong written and oral communication skills and an eye for good content

- Independent, self-starter; comfortable with ambiguity, and resilient

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