Junior HR Executive at Neokred Technologies
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Neokred Technologies - Executive - Customer Success (1-2 yrs)
- Neokred is a FinTech company based in Bangalore and an ISO 9001 | 27001 & 20000-1 and PCIDSS certified firm in Information and Data security. The company builds ConsumerTech for Financial Infrastructure stack to provide curated versions of embedded banking in the payment ecosystem. We've created a platform which enables Corporates, Banks, FinTechs, Retail Companies, and Start-ups to launch their own banking services or financial products, such as issuance of co-branded cards, facilitating lending, and virtual bank accounts and KYC for their customers or employees with the help of low code plug and play technology stack.
Brief Description Of The Role :
- We are looking for the role of Customer Success Executive, who possess strong interpersonal skills in addition to technical expertise. Your responsible for the troubleshoot software problems, you will use email and chat applications to resolve the clients' quires. Client support team should talk to customers directly and maintain or create written documentation.
The following are the duties and responsibilities :
- Act as the initial point of contact for all related concerns from clients.
- Address technical issues and coordinating between the clients and our Quality Analysis Team.
- Ability to prioritize and manage several milestones and projects efficiently.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Provide prompt and accurate feedback to customers.
- Prioritize and manage several open issues at one time.
Required Skills :
- Excellent problem-solving and communication skills.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and help desk software.
- Proficiency in MS Office.
Preferred Qualifications :
- Any Bachelor's degree.
- Prior experience in technical support for about 6 months to 1 year is required.
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