Navi - Field Debt Manager - Sales (2-5 yrs)
How would your role at Navi Look Like?
- Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
- Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets
- Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers
- Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)
- Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
- Ensure agents regularly attend all meetings, AHMs, and training sessions as required
- Highlight accounts requiring legal action and following process on the same
- Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis
- Run daily team stand-up/huddle, ensure attendance and App adoption by the agent
- Ensure that you and the team are up to date on all relevant circulars and all products/services offered.
What are some of the good to have skills for this role?
- Strong communication and influencing skills.
- Should have a geographical understanding of specified area.
- 2 - 5 years of people management experience in sales, operations, customer experience or collections role.
- Should have a working knowledge of MS Excel and Google Sheets
- Should have high professional ethics and integrity
- Qualification : Any Graduate
