Creative at ElephnAnts Media
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Naval Publicity - Client Servicing Role (0-3 yrs)
Key Responsibilities
- Proactively manage the campaigns and maintain good working relationship with clients' teams.
- Coordinate the involvement of client/agency, and internal operation/technical teams to ensure smooth delivery and meeting of expectation.
- Identify and propose the assigned advertising solution to client that can address their issues and challenges.
- Responsible for ensuring the profitability and continuation of the secured clients accounts.
- Develop critical understanding of advertising clients' business, products, and business objectives.
- Cultivate good business relationship and foster excellent communication with our new and existing clients and partners through adherence to our rules of engagement.
- Manage the overall performance objectives, expectations, and progress of the secured accounts and projects.
Accountability and Performance Measures
- Meet assigned minimum appointment schedules.
- Maintains high clients satisfaction ratings that meets company standards.
Desired Skills and Experience / Requirements
- At least 3 years of working experience in service-oriented roles, preferably in advertising, digital media, digital marketing, IT and/or media sales
- Passionate and have good understanding and appreciation of the Web, digital media and advertising technology fields
- Creative, and analytical in understanding customers' needs to deliver them satisfying solutions; Be a problem solver
- Strong commitment to quality customer service with good interpersonal skills, initiative and prompt follow-through
- Strong account management skills and thrives in a multi-tasking environment and can adjust priorities on-the-fly
- Able to work under pressure in a dynamic and fast-paced environment
- Good knowledge and interest in latest industry trends, technology solutions and best practices
- Good command of written and communication in English
- Possess at least a Diploma in any field, preferably digital media or Advertising or Marketing related.
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