National Head - Business Growth and Merchant Acquisition - Delhi or Mumbai

- One of our client a Global Mar-tech company that started operations almost a decade ago and has evolved as pioneers in providing instant gratification to consumers and channel partners, engaged 3+ Million consumers, and dispersed over 100+ Million in rewards. Operating in over 30 countries worldwide and a world leader in shaping and influencing customer behaviour to drive revenue and add value for clients. Its breadth of expertise in Loyalty, Lifestyle Benefits, Insurance and Assistance creates an unrivalled level of insight into affluent consumers and frequent travellers.

- We are looking out for Head - Business Growth Merchant Acquisition for Delhi or Mumbai location

PFB the details :

1) Client : Global Mar-tec company

2) Role/Job Title : National Head - Business Growth and Acquisition

3) Locations : Mumbai or Delhi

4) Experience : over 10 years' experience in related roles with at least 5 years of experience leading teams

6) Compensation : Competitive

7) Qualification - Mgt Qualification preferred

8) Industry preferred : Fintech/Payment solutions/Loyalty Marketing/Digital/Reward Mgt

THE JD is as follows :

- 10+ years of customer-facing business experience including sales, marketing, business development responsibilities.

- Proven ability to build trust and manage relationships with the C-level leadership of startups, managing directors of investor organizations, and other key influencers in the startup ecosystem

- Knowledge of core cloud computing concepts as they relate to fintechs including compute, storage, networking, databases, and higher order capabilities including serverless and machine learning; Ability to go deep enough on technical aspects to differentiate among various AWS services

- Proven ability to execute as an individual contributor in the face of ambiguity, shifting priorities, and limited resources

- Strong quantitative and analytical skills

- Strong verbal and written communications skills

Preferred qualifications :

- MBA or equivalent, ideally with a focus on Marketing Leaders/CxO/operator of multiple fintech ventures

- 10+ years of customer-facing business experience including sales, marketing, business development responsibilities

- Speaking engagements at fintech conferences and industry events

- SQL, analytics and visualization experience

- Experience working effectively and cross-functionally within a large organization

KRA's :

- Primarily responsible for increasing company revenue by managing merchant accounts to ensure best discounts and options for redemption are available. As a part of extended Leadership Team in India this -role would own end to end development of supply by managing Merchants, offering redemption options to clients of in India.

- The role would also be accountable to ensure optimized availability of reward redemption options for clients on the reward catalogue and manage relationships to ensure the merchants are offering us the redemption options at the best possible price point.

- To be successful as a director of Merchant services you should be persuasive and have strong business acumen with great relationship management skills. This would be in addition to demonstrating excellent communication, leadership, and problem-solving skills.

- Ultimately, an exceptional director of merchant services should be adept at negotiating sound business deals, provide value to merchants and able to place maximum merchants on client catalogues.

Responsibilities for the role :

- Create and execute a strategy to develop and optimize merchant relationships partnerships in line to the Business Targets.

- Build and manage a robust team for optimizing revenue potential of the merchant network (Hunting, Farming, product innovation and roll out, catalog optimization, support to Business Development and Clients Account Management teams)

- Ensure team efficiency, performance, allocation of targets aligned with Company's merchants' strategy and Dream Team commitment.

- To understand and generate Market study in terms of competition mapping, market intelligence of merchant offerings.

- Maintain direct and active relationships with merchant partners, including proactively resolving business and technical issues and serving as an internal advocate.

- Remain knowledgeable on relevant market and industry trends, developing a deep understanding of customer/ clients and merchant needs, priorities, and pain points.

- Build trust and great working relationships with your direct team and key merchants

- Leverage data to gain a better understanding of existing merchants and to enhance, maximize potential from merchants.

- Create differentiation with optimized merchant mix for clients

- Identify and launch opportunities to enhance revenue from existing set of merchants, including constant renegotiations on existing commercial terms

- In full connection with Product teams, develop and roll out innovative rewards products in India, ensure key Merchants on boarding in program pilots and market roll out

- Identify data-powered merchants' solution, develop business case, set up monitoring KPIS and validate Go to market approach

- Ensure merchant portfolio profitability and optimization by managing tiered merchants' segments - KA, mid-market and long tail merchants

- Ensure Merchants portfolio coverage of India clients market need: geographical, industry, price range, redemption profile

- Ensure renewal of key merchant deals while coordinating requirements; developing and negotiating contracts; integrating contract requirements with delivery teams to ensure deal profitability.

- Ensure Proper awareness of Merchant/Client portfolio and catalogue to the Business Development and Account Management Team - propose merchants bundle to ensure attractivity to clients and prospects and optimize project margins.

Key Attributes :

Who you are :

- Combination of customer-obsessed, and business-focused

- An effective communicator and collaborator, with excellent negotiation and presentation skills, with the ability to confidently share your vision to all audiences.

- Comfortable taking the reins on initiatives, and thriving in an autonomous, unstructured environment.

- Passionate about India merchant ecosystem (online and B&M) and consumer behavior developments

- Able to prioritize merchant strategy and day-to-day team activities.

- Excellent data-driven problem-solving/decision-making and strategic thinking skills.

- Detail-oriented with excellent organizational skills.

- Ability to handle stress and conflict

- Ability to influence at all levels

- Proven successful CXO's/ C-level interactions

- Proven Track Record of Hunting, Farming and product Team Management

- Past Experience in handling Merchants in a loyalty/reward ecosystem

Knowledge & Experience :

- You have 10-16 years' experience in related roles with at least 5 years of experience leading teams

- Have an understanding of the Rewards Ecosystem in India & preferably have/are working in this sector.

- Have been exposed to merchant solutions with a successful business development, account management, client servicing and marketing acumen.

- Have worked in Merchant Services in rewards, payment of FinTech companies.

- Experience in working with senior level executives across an organization.

- Have a Master's in Business Administration specializing in Sales & Marketing or General Management

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