Manager Human Resources at https://myoperator.com/
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MyOperator - Manager - Customer Success (7-10 yrs)
Job Description:
- Lead the customer success function by training, engaging, and developing your team.
- Manage the daily activities of team leads and below.
- Working on new strategies to improve the overall customer experience, and minimize churn.
- Responsible for the overall functioning of the process including onboarding, product adoption, retention, and growth.
- Coordinating with the marketing department to strategize ways to increase post-sales interaction with the clients.
- Interacting with the sales team to work on inter-departmental challenges.
Requirements:
Postgraduate in MBA
- A Customer-focused mindset, putting the customer experience first in every action you take.
- Exceptional account management and customer service skills are backedup with excellent written and verbal communication skills.
- 7-10 years of experience & should have the lead role of a similar profile from the past 2-3 years.
- Experience working in a B2B SaaS organization
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coaching and empowering your team to do their best work
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
