Mylo - Intern/Executive - Customer Success (1-2 yrs)
Customer Executive
You will work in a high growth early stage environment. We are an honest and passionate team looking to help Indian mothers raise happy and healthy families. We are driven by the mission and the inspiring team around us.
The Customer Relationship intern will work with the Business & product team on customer satisfaction, churn out actionable business insights. The role requires good communication skills, motivation, an extrovert, and a passion for starting conversations and track work.
Job Description :
- Candidates should be able to demonstrate an ability to effectively engage and interact with eMail/chat customers in a variety of different situations.
- Adaptive learning based on previous experiences and prepare canned responses to tackle future escalations/queries
- Ensure excellent customer satisfaction and excellent customer service skills.
- Follow predefined support procedures and create new policies as per requirement
- Proactively identify any scope of optimization and develop a process to increase efficiency, resolution & conversion rate and improve customer satisfaction
- Coordinate with cross-functional teams to resolve any issues.
Skills :
- Strong analytical, problem-solving and troubleshooting skills
- Excellent written communication skills in English and Hindi.
Role : Customer Success Intern (NonTechnical)
Industry Type : Mobile App
Employment Type : Full Time Internship
Role Category : Back Office/Web/Transaction Processing
Education - UG : Any Graduate in Any Specialization,
Primary Location : Gurgaon
Perks & Benefits :
- Pantry stocked with snacks & drinks
- Monthly Poker parties
- Flexible work from home policy
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
