Role & Responsibilities :

- Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members

- Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their best

- Supervise a telecommuting pilot project and report on its feasibility

- Facilitate direct sales by instructing team members to inform existing customers about new arrivals in the company and encouraging them to make sales

- Evaluate sales records periodically to make balances and ensure that sales figures tally with number of goods sold

- Ensure proper documentation in the information system in due time and check through them for accuracy

- Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results

- Ensure that customers are treated cordially and are held in high esteem in order to make them patronize the company continuously

- Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results

- Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills

Role Requirement :

- Minimum of bachelor's degree (any field is fine)

- Exhibit good marketing skills to make high sales

- Excellent presentation skills to convince customers about new products/services

- Good motivational skills to bring out the best in team members

- Good managerial skills to lead the team successfully

- Excellent communication skills

- Ability to make good sales decision

- Communicate expectations, assignments and responsibilities clearly and professionally

- Undertake ongoing customer service work to better understand the demands, positives and pain points of the job

- Strong ability and desire to provide excellent customer service

- Ability to develop, implement and assess performance metrics

- Expertise in Microsoft Office programs and in desktop and mobile technology

- Proven record of boosting team performance and employee retention rates

- 1.5 to 2 years of experience as a team leader

- At least a basic understanding of how computers and their accessories function, and a curiosity to learn more about them

- Professional verbal and written communication skills in English and Hindi

- Strong phone contact handling skills and active listening

Required Languages : English, Hindi language

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