Vice President at MyCover Risk Insurance Broker
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MyCover - Team Leader - Customer Service (2-4 yrs)
Desired Candidate Profile: OutBound International Call Centre experience is a must
- Graduate from any stream
- Candidates must possess excellent oral and written English communication skills
- Good analytical skills
- Time Management
- Ability to multi-task
- Ability to work well in and promote a team environment
- Excellent understanding
- Customer Service
- Quality focus
Key responsibilities:
- Responsible for maintaining discipline and absenteeism of team on the floor
- Responsible for staff retention within the team
- Ensure prompt and accurate service and achievement of targets
- To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
- To identify training/coaching needs of the team members and provide the same to the Manager
- To assist new members of the team by updating knowledge & bridge process gaps
- Be directly responsible towards fostering the development of team by motivating them
- To ensure team achieve productivity and quality roster adherence
- Ensure the professional and ethical conduct of team members
- Accountable for smooth flow of operations
- Coordination between Managers and Team Members
- Abide by companies and clients Information Security policies.
Benefits of Exploring this Opportunity:
- For long-term rewarding and fulfilling the career.
- Career growth with MyCover Insurance.
- Great place to work- Brand & Recognition.
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