Senior Talent Acquisition Specialist at MTAP Technologies
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MTAP Technologies - Senior Customer Success Consultant (4-8 yrs)
We are hiring for Customer Success Consultant for our BLR based office
Budget is upto 4 LPA - 7 LPA
Exp req - Min 4 yrs
Its an individual contributor role and complete onsite
Job Brief :-
Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners
Act as single point contact for all client queries
- Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups.
- Managing the entire show of Account Management and supporting clients.
- Owning the long term as well as the short-term growth strategy of the account(s).
- Participate in internal planning activities to develop schedules and align resources for projects and support activities.
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
- Find opportunities to bring in automation/orchestration in order to enhance client service experience.
- Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully.
Desired Skills and Requirement :
- Understand client needs and address within defined TAT
- Bachelor's degree and demonstrated prior Account/Service Management experience.
- Information Technology experience
- Strong written and oral communication skills.
- Strong Microsoft Office skills (Excel, PowerPoint)
- Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment
- Understand technical risks and supportability parameters
- Strong decision-making skills.
- The ability to analyze, think innovatively, adapt and drive new best practices.
- The ability to farm the account through relationship management
Interested candidates can share their candidature
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