HR Recruiter at Megaaopes Solution
Views:4 Applications:6 Rec. Actions:Recruiter Actions:0
MOS - Executive - Customer Support (1-2 yrs)
Customer care executives are the primary point of contact for customers and are responsible for many tasks, including :
Customer satisfaction : Ensuring that customers are satisfied with the company's products and services
Customer inquiries : Managing customer inquiries through phone, email, chat, or social media
Problem resolution : Resolving customer complaints and issues in a timely manner
Customer information : Providing accurate and timely information about products and services
Customer accounts : Recording and managing customer accounts using CRM systems
Customer feedback : Collecting customer feedback and conveying it to the team
Customer service channels : Identifying customer service channels and solutions for managing customer concerns
Performance metrics : Tracking key performance indicators (KPIs) such as customer satisfaction score (CSAT), net promoter score (NPS), and average handling time (AHT)
Customer advocacy : Advocating for customer needs when the organization is working on a new product or brand strategy
Customer rapport : Establishing a positive rapport with customers
Customer appointments : Fixing appointments based on customer availability
Customer orders : Managing the payment and delivery of customer orders
Product selection : Helping customers choose the right product for their needs and budget
Promotions : Informing customers of upcoming promotions or deals
