HR Recruiter at Megaaopes Solution
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MOS - Customer Support Role (1-2 yrs)
Job Summary :
We are seeking a friendly and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products and services.
Key Responsibilities :
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues effectively and efficiently.
- Document customer interactions and transactions in the database.
- Collaborate with team members and other departments to enhance customer satisfaction.
- Identify trends in customer inquiries and provide feedback for continuous improvement.
- Participate in training and development activities to enhance product knowledge and customer service skills.
