Moglix - Assistant Manager - Customer Success (2-3 yrs)
Company site - https://business.moglix.com/
Job Description :
Role Objective :
- The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. This includes strategic and tactical guidance, usage tracking, fulfillment and invoicing support and measuring OTIF etc.
Responsibilities :
- Managing the Suppliers Pick up Plan and ensure that Pick up SLA's are met.
- Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
- Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.
- Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
- Maintaining and building on Moglix relationship and advice, on ways to deliver value from the product.
- Managing support issues and escalations for Moglix customers.
- Ensure excellent internal communication with business units and Customer Service team to help foster a customer-centric culture.
- Follow-up with suppliers and coordinating with city teams (phone/f2f)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
