Mobius Knowledge Services - Customer Success/Customer Onboarding Role (2-5 yrs)
Candidate Profile :
- Passion to lead with operational agility and a blend of technical knowledge.
- Attention to details and good interpersonal skills.
- Strong analytical capabilities and collaborative in nature.
- Experience of working in an evolving environment, ability to understand strategies and realign priorities.
- Proven ability to succeed in both collaborative and independent work environment.
- Willing to work in SaaS and fast-growth tech
Job Profile :
- Lead customer on-boarding experience, assessing customer needs to maximize adoption.
- Clear understanding of product features to support functional queries.
- Establish a trusted advisor relationship to ensure customer satisfaction.
- Work with product and customer success teams to understand the goals of customers and implement product on boarding.
- Exceptional relationship builder while maintaining a sense of urgency with tight deadlines.
- Apply best-practice for user experience/customer experience/user research and training methodologies.
- Identify and report issues on the customer experience.
- Experiment with new on-boarding flows to accelerate growth.
- Proactively work with cross-functional teams to improve our new product offerings and messaging.
- Build longer-term customer relationships to foster brand loyalty.
