Mobius Knowledge Services - Customer Onboarding Specialist (2-5 yrs)
Customer Onboarding Specialist
- Lead customer on-boarding experience, assessing customer needs to maximize adoption.
- Clear understanding of product features to support functional queries.
- Establish a trusted advisor relationship to ensure customer satisfaction.
- Work with product and customer success teams to understand the goals of customers and implement product on boarding.
- Exceptional relationship builder while maintaining a sense of urgency with tight deadlines.
- Apply best-practice for user experience/customer experience/user research and training methodologies.
- Identify and report issues on the customer experience.
- Experiment with new on-boarding flows to accelerate growth.
- Proactively work with cross-functional teams to improve our new product offerings and messaging.
- Build longer-term customer relationships to foster brand loyalty.
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