Mobius Knowledge Services - Customer Onboarding/Customer Success Role (2-6 yrs)
Candidate Profile:
- Passion to lead with operational agility and a blend of technical knowledge.
- Attention to details and good interpersonal skills.
- Strong analytical capabilities and collaborative in nature.
- Experience of working in an evolving environment, ability to understand strategies and realign priorities.
- Proven ability to succeed in both collaborative and independent work environment.
- Willing to work in SaaS and fast-growth tech
Job Profile:
- Lead customer on-boarding experience, assessing customer needs to maximize adoption.
- Clear understanding of product features to support functional queries.
- Establish a trusted advisor relationship to ensure customer satisfaction.
- Work with product and customer success teams to understand the goals of customers and implement product on boarding.
- Exceptional relationship builder while maintaining a sense of urgency with tight deadlines.
- Apply best-practice for user experience/customer experience/user research and training methodologies.
- Identify and report issues on the customer experience.
- Experiment with new on-boarding flows to accelerate growth.
- Proactively work with cross-functional teams to improve our new product offerings and messaging.
- Build longer-term customer relationships to foster brand loyalty.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
