Roles and Responsibilities :

- Plan, conduct, develop, and coordinate training programs for users and evaluate its effectiveness to increase proficiency.

- Prepare training materials and develop instructional content.

- Identify training needs by evaluating the strengths and weaknesses of the trainees

- Coordinate training schedules, dates, and logistics as well as maintain all databases related to the training.

- Troubleshooting of basic issues raised during trainings. Incase of complex matters guide

- Customers to reach support teams for resolution.

- Design and develop new training by understanding the gaps.

- Ability to handle client interactions and communicating the requirements to relevant internal teams

- Understanding of the FMCG industry and Client's business model is preferred.

Requirements :

- Work experience in Software Product Training, Event management and/or demo and crowd management profiles. (at least one criteria must be full filled)

- Excellent communication skills (Written and Verbal) - English, Hindi, Punjabi or any other regional language would be added advantage

- Comfortable to work in a high-pressure fast-growing start up environment

- A good team player with strong interpersonal skills and soft skills.

- Willingness to travel frequently to meet the training schedules. (mandatory)

- Computer and mobile savvy with moderate knowledge of MS-Excel.

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