HR Manager at MMF
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MMF Infotech Technologies - Executive - Customer Support (0-3 yrs)
Skills:
- Excellent communication and analytical Skills
- Strong leadership and management skills
- Must have excellent interpersonal skills
- Excellent written and verbal communication
- Active listening and Problem solving skills
- Ability to multitask, prioritize, and manage time effectively
Roles and Responsibilities:
- A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof
- Keep records of customer interactions, process customer accounts and file documents
- Proficiently communicating with customers electronically and taking follow up of the procedures.
- Handling customer queries regarding various products
- Identify and assess customer needs to achieve satisfaction
- Exhibiting patience in order to resolve queries in a timely manner
- Escalate unresolved issues to the appropriate internal teams
- Document knowledge in the form of solution article
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Patience when handling tough cases.
- Take a deep dive into product key features and have keen insight/knowledge about the product
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