Human Resource Executive at MMF Infotech Technologies Pvt. Ltd.
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MMF Infotech - Executive - Email Support (0-1 yrs)
Key Responsibilities :
- Provide chat, email support to resolve user problems with proactive troubleshooting
- Follow predefined (as trained) support procedures and policies
- Master the use of our support channels, processes & tools
- Identify and report Partner/user issues & feedback through appropriate channels.
- Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
- Effectively and judiciously escalate issues with clear communication
- Support team lead/ manager when required
- Ability and willingness to quickly complete large volumes of work with high quality
- Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.
Required Skills :
- Candidate must have excellent English writing skills.
- Candidate must have strong internet knowledge (Web browsers, search engines, email platforms, shortcuts, etc).
Required Abilities :
- Ability to think quick.
- Ability to learn fast.
- Ability to make appropriate decisions and evaluate priorities accordingly.
Visit our website at www.mmfinfotech.com
Contact at: 07314038486
Interview Venue at :
307, Vidhyapati Complex Opp, To Basketball Club Janjeerwala Square. Race Course Road Indore:452001 Contact Detail:07314038486
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