Human Resource Executive at MMF Infotech Technologies Pvt. Ltd.
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MMF Infotech - Executive - Email/Chat Support (0-1 yrs)
Key Responsibilities:
- Provide chat, email support to resolve user problems with proactive troubleshooting.
- Follow predefined (as trained) support procedures and policies
- Master the use of our support channels, processes & tools.
- Identify and report Partner/user issues & feedback through appropriate channels.
- Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
- Effectively and judiciously escalate issues with clear communication.
- Support team lead/ manager when required.
- Ability and willingness to quickly complete large volumes of work with high quality.
- Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues.
Required Skills:
- Candidate must have excellent English writing skills.
- Candidate must have strong internet knowledge (Web browsers, search engines, email platforms, shortcuts, etc).
Required Abilities:
- Ability to think quick.
- Ability to learn fast.
- Ability to make appropriate decisions and evaluate priorities accordingly.
Shift Time : 03:00 PM to 12:30 AM
Visit our website at www.mmfinfotech.com
Contact at: 07314038486
Interview Venue at:
307 Vidhyapati Complex Opp, To Basketball Club Janjeerwala Square. Race Course Road Indore:452001, Contact Detail: 0731-4038486
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