HR at MMF Infotech Technologies Private Limited
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MMF Infotech - Executive - Customer Support (0-3 yrs)
- Maintaining current online product listing, product descriptions, product content and ensuring accuracy including pricing, pictures, reviews, keywords, etc.
- Work with management to tackle daily tasks as well as identify, evaluate and execute initiatives for increased operational efficiency.
- Handling inventory management and brand filtering of clients' accounts on e-commerce platforms.
- Liaise with the customer service team on order-related questions and write responses to customers.
- Act as a communication point with a support team of managers and e-commerce portals.
- Provide a series of daily and weekly sales activity reports, proactively addressing areas of concern for management.
- Ensuring great customer experience on our listing
- Conduct keyword research, analysis, and keyword expansion for our clients.
- Learn and understand our client's business and competition over phone calls and emails.
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